All our products carry a one year warranty covering any manufacture defects.
In the unlikely event that your Solar Charger should develop a manufacture related fault during this period, please get in touch with us and we will be able to take the necessary action to arrange a replacement, after the product is returned in its original packaging. This warranty does not cover miss-use or damage from liquids.
Through the contact details on the website and if you would rather speak on the phone email your number.
All our power banks and solar chargers are sealed units, have a Watt-hour rating of under 100 (Mah x V/1000 = Wh ) and are able to be carried as hand luggage or checked in baggage. As the links below :
All orders requiring next day time specified courier delivery 11.00am. Any orders placed on a Friday, will be delivered the next working day, i.e. Monday
Remove the plastic protective covering and angle the solar panel into direct sunlight, out of shadow and not behind glass. Glass cuts out most UV light. It is more important for length of time in natural light, rather than intensity.
As with all Lithium Polymer batteries, they will lose efficiency over time and charges, but will continue to work with a gradual loss of capacity.
Some makes of phone (especially Apple) work better with their own charging cables.This is generally due to the sophisticated safety internal electronics (to prevent overcharge and protect the devices delicate circuitry) of either the charger or your device, make sure the charger has sufficient charge, unplug and try again.
You can recharge your charger, from PC/laptop, car charger or mains via USB adaptor and of course the solar units via direct sunlight
Generally, provided you have ‘run it in’ i.e. 3 full mains charge and discharges when you first get your charger, they should hold the majority of their charge for up to a year.
All our products have a reserve of at least 3 charges, to still be portable the solar panels have to be compact, but say the Executive is still able to recover a phone charge in 10 hours of direct light, every day, without the solar it would need a recharge every 3 days.
The electronics are protecting total depletion of the battery, otherwise, as with all Li-Po batteries they cannot then be recharged.